12/20/2023 0 Comments Toyota of santa margaritaI have been dealing with Teclo since 07/19 when I first inquired about a vehicle that was in transit. There are many dealerships around that will offer better service. After speaking to a very helpful person at Toyota, they were also appalled at the lack of communication coming from Santa Margarita Toyota. I contacted Toyota Corporate which has opened a case to investigate this incident. What annoys me most, is not the fact they won't fix what they broke, but the arrogance of this dealership, and them failing to return or acknowledge any of my voicemails or e-mails. I returned his call but he failed to get back to me. I did get a call from Rob Taylor - not sure who he is. He has ignored my voicemail, and doesn't respond to my many e-mails. I have tried to contact the head guy Ephraim Barcelo via telephone and e-mail. They didn't mention anything about replacing the nitrogen! Discount Tire charges $120, Costco will do it for $60. After talking with the service manager, they agreed to replace the one sensor at a discounted rate of $125. Not sure if this was a cause, but after receiving the car back the TPMS (tire pressure monitoring system) was malfunctioning. I'm guessing they don't know that as they removed the valve caps, put air in the tires and didn't replace the valve caps. This sounds normal, however, the tires had been inflated with nitrogen and have the GREEN valve caps to indicate that. When we went to pick up her car, the oil change was done, but the service technicians also decided to inflate her tires. My wife took her 2013 Prius to this dealership for an oil change - they were offering a Black Friday Special.
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